When trying to log into the console, it prompts error message "502 bad gateway"
Problem:After upgrading or installing the console, there prompt error message "502 bad gateway" when trying to log into the new 32bit console. Resolution:This is caused by the proxy configured which...
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Can showing the last username in the 32-bit console be disabled?
QuestionThe 32-bit console shows the last logged in user. Can showing the last username in the 32-bit console be disabled?AnswerYes. 1. Open theCoreConnectionMRU.xml with a text editor and remove the...
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Rollup Core Error: "The Core Server you are connecting to does not appear to...
Environment: LDMS - Above version 9.0SP1 included Description: When you try to use for the first time Rollup Core Server, you may face an error message "The Core Server you are connecting to does not...
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Explanation of Role Based Administration (RBA) rights
Explanation of Role Based Administration (RBA) rights Management Suite Administrator The Management Suite Administrator permission provides full access to all of the application tools (however, use...
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What do those icons in the console mean?
Introduction: Throughout the use of the 32-bit or Web Console various icons are displayed. Sometimes the definition of those icons isn't 100% clear. Listed below are icons and their corresponding...
View ArticleMachines added to a particular scope are not visible by limited users with in...
After adding a computer to a scope, users limited by the scope are not able to see the device. IF the problem resurfaces, follow these steps; 1) Check to see if the user is in the web console or the 32...
View ArticleFixing a corrupted user
Problem:Specific user in the core console crashes when looking at the properties of a patch Symptoms:Users rights, scopes, or group rights wont stick. Often this only happens to one or very few users...
View ArticleDirectory Manager: cannot edit active directory source
Our Active directory source has changed, where LDAP path pointing to a DC has been decommissioned. When I edit path it created a new entry. I cannot remove decommissioned path since there are user...
View ArticleDisabled SSL 2.0 and LANDesk Management Console no longer works
Problem:We use Nessus software to scan out network for vulnerabilities. It said that ssl 2.0 needed to be disabled but when we did that LANDesk management console stopped workingg. Will LANDesk work...
View ArticleAdd users to AD and have them be able to login to LANDesk without further config
Problem:They want to be able to add users to a group in Active Directory, and without any further config allow them to login to the console. They currently have it setup but its not working. The AD...
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Remote Console: "Don't remind me of this product expiration again" checkbox...
Problem:Whenever I launch the LANDesk remote console, the Product Licensing licenses dialogue box comes up. Even though I click "Don't remind me of this product again" and I restart my console, the...
View ArticleAll PXE Boot Menu Jobs Aren't Seen In Remote Console Machines
Issue:The Remote LANDesk Management console(s) are not showing all of the information/jobs in the PXE area, but all jobs show up as expected when you log into the LANDesk Core Server physically or over...
View ArticleRemote Console Error: "The core server you are connecting to does not appear...
Problem:A user is receiving an error saying "The core server you are connecting to does not appear to have a valid license." However the user can login using the web console. The user has the same...
View ArticleWeb consoles are slow to respond or not coming up at all
Problem:Web consoles are slow to respond or not coming up at all. Users are able to authenticate when prompted but nothing is displayed once logged in. Resolution:Reset the associated app pool...
View ArticleNT Domain Controller Column Set
Question: I have added "NT Domain Controller" to our column set configuration and it is not reporting any data. Why is that? Answer: The NT Domain Controller column set details if the device is a...
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Unable to log on to Management console
Problem:The Automated Patch process seemed to have hung up and we restarted the database and core servers. Thereafter we were unable to log on to the consoles. The associated error logs are attached...
View ArticleHow to configure custom column set
Problem: How to configure the custom column set like adding an inventory information as column. Resolution: Please follow the steps below to configure custom column1. Open the LANDesk Management Suite...
View ArticleWhen trying to log into the console, it prompts error message "502 bad gateway"
Problem:After upgrading or installing the console, there prompt error message "502 bad gateway" when trying to log into the new 32bit console. Resolution:This is caused by the proxy configured which...
View ArticleCan showing the last username in the 32-bit console be disabled?
QuestionThe 32-bit console shows the last logged in user. Can showing the last username in the 32-bit console be disabled?AnswerYes. 1. Open theCoreConnectionMRU.xml with a text editor and remove the...
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LDMS Console Error: Unable to load xml/eventing.nav
Environment:LANDESK Management Suite 9.5 and Internet Explorer 11(This issue may also apply to Internet Explorer 9 & 10.)Review Date: 23-July-2014Error message:Unable to load xml/eventing.nav...
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