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UserAuthenticationException Exception when starting the console

DescriptionWhen starting the console a .NET exception is thrown and logged within the console.exe.log. This exception looks similar toFailed to map drive to \\LDCORESERVER\LDMAIN. Verify that a...

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How to Reset a Corrupt User Layout

How to Reset a Corrupt User Layout  Console Option    1. Open Console   2. Go to the Layout in the upper right corner    3. Click on the Dropdown    4. Click on Manage Layouts   5. Highlight 'Current'...

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Agent Configurations are not visible after upgrading to Service Pack 3

Applies to LANDesk Management Suite 9.0 SP3 with the Mobility b184 beta patch installedDescriptionAfter upgrading to 9.0 Service Pack 3 the following conditions may exist:Agent Configurations are not...

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User access control doesn't sync with AD

DescriptionA change within the AD relating to LANDesk users and groups doesn’t seem to be updated within the LANDesk database. A manual call of 'ResolveUserGroups.exe' does update the change within the...

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9.5 Remote 32bit console fails to install

When installing the remote console you get a failure on the "Installing the Remote Console" step.  In the log you will find something similar to the below  MSI (s) (0C:CC) [10:14:45:217]: Doing action:...

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Console Initialization Error: Server was unable to process request. --->...

Environment:LDMS 9.0 sp3     verifiedOthers? Error:As seen when you attempt to login to the console (local or remote) Console Initialization Error:  System.Web.Services.Protocols.SoapException: Server...

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LDAP query issue with LDMS9.5

Descriptions:Issue1:scheduled tasks that have "LDAP Objects" as targets show no data in their "all devices" folder Issue2:Also you cannot deleted LDAP query configured as target for a task...

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Console Initialization Error: The request failed with http status 400: bad...

Description: Console login fails for some users, and this does not affect all users on all consoles.Error: console initialization error: The request failed with http status 400 bad request...

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Device statuses (offline / online) are not displayed correctly on the core...

Issue:Device statuses (offline / online) are not displayed correctly on the core server.  Possible cause:Mostly, if all devices are affected in the console, the issue is caused by a false proxy server...

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Error when logging into the LANDesk 32 bit Remote Console:...

DescriptionThe following error occurs when logging on to the LANDesk 32 bit Remote Console:\[DBNETLIB\]\[http://ConnectionOpen(Connect()).|http://connectionopen(connect()).\] SQL Server does not exist...

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How to connect to multiple Core Servers through the LANDesk Web Console

How to connect to multiple Core Servers through the LANDesk Web Console   1. Edit the configuration file C:\Inetpub\wwwroot\remote\xml\core.asp to connect to additional Core servers. By default, this...

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How to Import and Export web console custom queries

 Problem/Symptoms:  How to Import and Export web console custom queries.   FIX:  Importing custom queries in Web Console:  1. Copy the exported query to the Inetpub\wwwroot\remote\queries directory of...

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Web Console Error: Invalid Product License

Problems/Symptoms:- Web console returns “invalid product license”- The ManagementSuite Core Server has been activated- The win32 console displays no errors on login Cause:This can be caused by the...

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How to enable filter by "Login Name" in the LANDesk Web Console

How to enable filter by Login Name in the LANDesk Web Console:  Earlier versions of LANDesk Web Console included a filter in the drop down box to search for computers by logon name. LANDesk Management...

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How to troubleshoot the Web Console Error: "Unable to Validate the Current...

DescriptionThis is a Comprehensive Guide for troubleshooting Web Console Error: "Unable to Validate the Current User with the Database". This guide was designed to pinpoint the area causing the problem...

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Inspector FAQ

Applies to LDSM 9.0 sp3 with Inspector Inspector FAQWhat is Inspector?The Inspector is a console extension designed to return context specific information based on the selected item. These items could...

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How Wake on Wan works

Description:What happens when I right-click a machine in the inventory and select Wake on Wan? First make sure that you have the red circle in front of the machine to have the option Wake up availble...

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How to silently deploy a Remote Console in LANDesk Management Suite 9.5

The command to install the Remote Console silently in 9.5 is "LANDeskSoftware950\Setup.exe /s" You can find the command line switches for the setup can be found by running "LANDeskSoftware950\Setup.exe...

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Console crashes when initiating Wake On Wan

Error message may reference WakeOnWan.dll.  Please create a case with LANDesk support and request the latest component patch. LANDesk Management Suite has stopped working. Problem details -...

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Importing Queries from different versions of LDMS (Unsupported)

Please note that while this may be effective for you in a particaular situation with a particular exported query, it is not and cannot be supported by LANDesk in any way, shape, or form.Note 2:  This...

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